Client Success Manager

Dallas, Texas, United States · Client Success

Description

Digital Shadows is a VC-backed, growth stage company with offices in London, San Francisco, and Dallas. We monitor and manage digital risk across the widest range of data sources within the open, deep, and dark web to protect an organization’s business, brand, and reputation. Our Digital Shadows SearchLight™ service combines scalable data analytics with human intelligence analysts to manage and mitigate risks of an organization’s brand exposure, VIP exposure, cyber threat, data exposure, infrastructure exposure, physical threat, and third-party risk, and create an up-to-the-minute view of an organization’s digital risk with tailored threat intelligence.

We are seeking exceptional individuals to join us on our journey and share in our accomplishments and passion.

For more information on Digital Shadows, please visit http://www.digitalshadows.com

Overview

Client Success Managers manage a portfolio of our clients through the client lifecycle - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. CSMs represent the client to other Digital Shadows teams, identifying opportunities to increase value for their clients and risks that might limit the benefits they realize.

The role is varied and requires excellent workload management skills - focusing time where most value can be delivered and balancing competing requirements. Whilst most time will be spent with clients, CSMs will spend time on process improvement and ensuring that they have excellent, up to date knowledge of our products and service

The role will report to our Global Director of Client Success.

Goals and Responsibilities

You will:

Key Measures

Requirements

Preferred Qualifications

Benefits


For more information on Digital Shadows, please visit http://www.digitalshadows.com

If you have any questions, please contact us on careers[at]digitalshadows[dot]com. Please note that we only accept applications through this online application portal.

Equal opportunity for disabled Veterans, recently separated Veterans, other protected Veterans, and for workers with disabilities.

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