Client Solution Architect

London, England, United Kingdom · Client Success

Description

Overview

The Digital Shadows Client Success team strives to build trusted enduring partnerships with our clients. As a Client Solution Architect (CSA), you play a vital role establishing and supporting the success plan for our clients. The role will report to our Director of Client Engineering and will work alongside our wider Client Success team.

Description

The Client Solution Architect is responsible for embedding Digital Shadows capability at the heart of our clients' processes. From initial on-boarding and through life Clients will look to their CSA to help them get the most value out of Digital Shadows through technical integration, process development and enhanced support. Working alongside the Client Success Manager, the CSA is expected to identify opportunities to increase value for clients and work with those clients to capture that value. The CSA creates and advises on best practice for users and others in Digital Shadows.

The role is varied and requires excellent workload management skills - focusing time where most value can be delivered and balancing competing requirements. Whilst most time will be spent with clients, CSAs will produce best practice and will be called upon to support other client facing teams, as well as occasionally represent the company at industry events.

Goals and responsibilities

You will:

Key Measures

Requirements

Minimum Qualifications

Preferred Qualifications

Benefits


Overview of Digital Shadows

Digital Shadows is a VC-backed, growth stage company with offices in London, San Francisco, and Dallas. We monitor and manage digital risk across the widest range of data sources within the open, deep, and dark web to protect an organization’s business, brand, and reputation. Our Digital Shadows SearchLight™ service combines scalable data analytics with human intelligence analysts to manage and mitigate risks of an organization’s brand exposure, VIP exposure, cyber threat, data exposure, infrastructure exposure, physical threat, and third-party risk, and create an up-to-the-minute view of an organization’s digital risk with tailored threat intelligence. We are seeking exceptional individuals to join us on our journey and share in our accomplishments and passion.
For more information on Digital Shadows, please visit http://www.digitalshadows.com
If you have any questions, please contact us on careers[at]digitalshadows[dot]com. Please note that we only accept applications through this online application portal.
Equal opportunity for disabled Veterans, recently separated Veterans, other protected Veterans, and for workers with disabilities.
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